Registry Fail

This weekend Peter and I started setting up our registries. The first one that we tackled was Williams-Sonoma. We were lured in by the beautiful kitchen gadgets, but within a short period of time the excitement had worn off and we felt stressed, overwhelmed, and annoyed. We waited for a long time before managing to talk with anyone. And when we finally got our scanner it didn’t work. The employees at the counter denied that this was not our fault and continued to tell us time and again that we were using it incorrectly, yet they never accompanied us over to an item to check if we were in fact messing up.

The following day I received this email in my inbox. Please note the highlighted portion.

Really? You’re a huge company but can’t hire someone smart enough to pull our names and plug them into an email? I felt a little bit insulted. I hate the wedding industry, but I don’t think many of these places realize just how bad their customer service really is. The following day Peter and I went over to Crate and Barrel and setting up a registry with them was SO easy. I doubt you’ll be surprised when I tell you that I got home and searched for everything that we registered for at Williams-Sonoma on the Crate & Barrel website. When I found  an item that both stores carried, I promptly moved my selections from Williams-Sonoma to Crate & Barrel. I feel great about supporting the stronger business. How was registering for you? Did you love it or was it just kind of a nightmare?